Linden Leisure Ltd, is committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
Who are we?
Linden Leisure Ltd, incorporating Phoenix Walking Sticks Co, manufactures and sells seatsticks, walking sticks, and aids. The registered address is Linden Leisure Ltd, Unit 8 Isbourne Way, Winchcombe, Cheltenham, Glos, GL54 5NS.
How do we collect information from you?
We collect information about you when you register with us or place an order for products or services. Website usage information is collected using cookies. (see below about cookies)
What type of information is collected from you?
The personal information we collect may include your name, address, email address and telephone number. We do not collect or retain your credit or debit card information, it is collected by our third party payment processors, who specialise in the secure online capture and processing of card transactions, as explained below.
If a product is ordered for a gift, which you want us to send directly to the recipient, we will also collect their name, address and telephone number for delivery purposes only.
How is your information used?
We may use your information to:
- process orders that you have submitted;
- manage your account
- to carry out our obligations arising from any contracts entered into by you and us;
seek your views or comments on the services we provide;
- notify you of changes to our services;
- and if you agree to email and/or post about our products.
If you have provided us with someone else's details when placing an order, we use this information only to ship the product and to confirm delivery.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell, re-use, rent, disclose or loan your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email, post or telephone.
How you can access and update your information
The accuracy of your information is important to us. You have the right to ask for a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address as detailed below. We may make a small charge for this to cover our costs
If you change email address, or any of the other information we hold is inaccurate or out of date and wish to change or remove information, please email, write to us or phone.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it's treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Review of this Policy
We keep this Policy under regular review and we will place any updates on this web page.
By using our website, you are agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Linden Leisure Ltd, Unit 8 Isbourne Way, Winchcombe, Cheltenham, Glos, GL54 5NS. Alternatively, you can telephone 01242 604545.