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Carriage and Delivery

How to Buy our Sticks

All our sticks range can be ordered on our secure server. We do try to check all the links but if you have any problems let us know. We deliver your order as soon as possible when in stock.
For UK orders all items are sent by either Hermes signed for carrier, or DX 24 secure.
Orders placed before 1pm are processed the same day. Please be aware that due to the current pandemic situation we are working reduced hours and only dispatching Monday, Wednesday and Friday. Orders will not be processed or despatched on Saturdays, Sundays or Public Holidays. Overseas orders are sent out by airmail when possible or by UPS or DHL.

Delivery times are not guaranteed due to unforeseen circumstances beyond our control.

If you have opted for a next day or special delivery please contact us.

Packing and Delivery charges:

Folding, telescopic sticks and most accessories have a delivery charge of £3.95 per order. Longer sticks have a delivery charge of £5.99.
Walking straps are sent via 2nd class post £1.00

If you want to guarantee prompt delivery we charge from £17.95 for Special Delivery post or from £30 for longer items.

Overseas orders are sent via the most cost effective method for the item. Please contact us before ordering for a correct postage quote as the prices shown on the website may not be correct for the item and your location.
Worlwide postage costs are fluctuating massively at this present time due to Brexit and other factors. A default postage charge has been set - please contact us for a correct quote before ordering if you would prefer. Any excess postage you may have been charged can be refunded.

The cost of sending longer sticks by courier varies considerably and can be calculated accurately to specific areas if you contact us prior to ordering.

Most sticks come with ferrules fitted and can be cut to length.

Most sticks can be VAT free if you have a medical condition that qualifies for VAT relief. Please request a VAT exemption certificate via email upon ordering. Please be aware this is a legal document and any forged declaration will result in a hefty fine.

Looking for something in particular? Call our team in Winchcombe on +44 (0) 1242 604545 or email us here.
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